Build a strong customer service team using pre-employment testing

Build a strong customer service team using pre-employment testing

Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. – Microsoft

Hiring people and building a solid customer service team with excellent skill sets can enhance your company’s income, build goodwill, improve customer retention rates and drive customer loyalty and satisfaction. Employees in this sector must be able to deal with a high frequency of calls, complaints, and requests while maintaining a positive attitude. Hiring for such roles requires a comprehensive testing process to determine a candidate’s suitability for the role.

The Customer Service test is intended to test a candidate’s ability to provide support to consumers before, during, and after a purchase. It also assists recruiters and hiring managers in pre-interview screening by helping them to identify individuals with excellent customer service skills.

Pre-employment tools from Anubudh help hiring managers make educated decisions and avoid hiring mishaps. Employers from hospitality, consultancy, BPO, Saas support team, etc, who are looking to fill client-facing roles can extensively use these tools for quality hire. With Anubudh’s pre-employment test tool, you can quantitatively assess candidates on:

• verbal and communication skills through listening, speaking and comprehension tests
• basic maths ability through numerical reasoning test
• computer proficiency level  through computer literacy and internet knowledge test

Anubudh’s holistic pre-employment tools can also be used for personality evaluations, behavioural assessments, cognitive assessments, technical assessments, coding assessments, and much more. For more information – www.anubudh.com.